RETURNS
RETURNING YOUR PURCHASE

Free returns are available worldwide for all full price items within 30 days of shipping and all sale items within 14 days of receipt.

Please note it is not possible to return personalised items. Purchases must be returned from the original shipping country.

Incomplete, damaged, worn, soiled or altered returns, or anything USIA reasonably believes has been used, will not be accepted and therefore sent back to the customer with an adittional cost. 

For any further queries, please Contact us.

REFUNDS

Refunds will be credited to the original purchaser's method of payment.

On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 7-10 working days. Working days are Monday to Friday excluding UK and Portugal public holidays.

Please retain your Shipping Note until you have received your refund.

If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates the amount refunded may be higher or lower than the original price paid.

Currently orders can be exchanged online. For any further queries, please Contact us.

When your order has been dispatched, we won´t be able to cancel your order. Under applicable distance selling legislation or under statutory consumer protection laws of your country of residence to the extent applicable, you may have a right to cancel orders for certain items purchased from usia.co.uk within a statutory cooling-off period. Please note that this cancellation right does not apply to services, if we have started to provide the services before the end of the 14 day cancellation period.

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