SHIPPING
TRACKING

  • When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.
  • Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. An estimated delivery time for your order will be available to view in checkout. Delivery can take longer than expected due to customs clearance procedures in certain countries.
  • Please note all orders will require a signature on delivery.
  • We are only able to deliver to the shipping address provided on your order. Changes are not permitted once your order has been shipped.
  • Please note: we do not deliver to freight forwarding addresses or PO Boxes.
SHIPPING RESTRICTIONS

  • CANADA, SOUTH KOREA, QATAR, TURKEY & UAE - Shipments to these countries are subject to strict controls by local customs authorities and as a result delays may occur for reasons outside of our control. Please note you may be contacted by our courier and/or customs clearance broker to provide certain information and authorisation for them to act on your behalf to import your order. If you do not provide authorisation when contacted, you may become responsible for the import and any import duties or other fees charged.
  • RUSSIA - Shipments to Russia are subject to customs controls and clearance procedures and, as a result, delays may occur for reasons outside of our control. Prices displayed on the website are exclusive of all duties and taxes. You will be responsible for any duties and taxes which may be levied by customs when your order arrives in Russia. If in a given month you import items over a value specified by Russian customs (currently the equivalent of EUR 1,000), you will be required to pay duty on the amount over that specified limit and the customs clearance process will be more complex. You will be contacted and asked to provide documentation to customs (including evidence of your identity) and to pay any customs duties and taxes so that your order can be cleared by customs and subsequently delivered to you. Please contact your local customs office for further details and to confirm the current import restrictions and duty rates. Russian customs may require additional documentation and apply further charges in respect of any return of products of over a specific value (currently the equivalent of EUR 200).

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